Shipping

Services

The service used will depend on where your order is being shipped from and its destination. All available shipping options, prices and estimated delivery times are shown at checkout.

 

United Kingdom

  • Standard — Royal Mail Tracked 48 (2–5 business days)
  • Express — Royal Mail Tracked 24 (1–2 business days)

 

Australia

  • Standard — Australia Post (2–5 business days)
  • Express — Australia Post (1–3 business days)

 

New Zealand

  • Orders are fulfilled from Australia using Australia Post International services.
  • Available shipping options and estimated delivery times are shown at checkout.

 

International

Depending on destination, one or more of the following services may be available:

  • Teleship Standard — lower-cost tracked international service available in selected markets.
  • DHL Economy Select — faster service available in selected European and other supported markets.
  • DHL Express Worldwide — fastest international option, available in most international markets.

 

Where Teleship Standard is available, complimentary shipping is offered on qualifying orders. Faster DHL services remain available as paid options.

 

International orders are shipped using Delivered Duty Paid (DDP) services wherever supported. Any applicable duties and taxes are calculated and collected at checkout rather than being charged unexpectedly on delivery.

 

Please note that complimentary shipping applies to the freight charge only. Any applicable duties and taxes remain payable and are shown at checkout.

 

Delivery times are estimates provided by the carrier. SHYU is not responsible for delays outside our control.

Complimentary Shipping

We’re pleased to offer complimentary shipping on qualifying orders.

 

United Kingdom

  • Complimentary shipping on orders over £35.

 

Australia

  • Complimentary shipping on orders over A$100.

 

New Zealand

  • Complimentary shipping on orders over £60 equivalent in local currency.

 

Europe

  • Complimentary shipping on orders over £60 equivalent in local currency.
  • Available to the EU 27: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
  • Also available to Norway and Switzerland.

 

Other International Countries

  • Complimentary shipping on orders over £60 equivalent in local currency.
  • Available to United States, Canada, Singapore, Hong Kong, United Arab Emirates and Saudi Arabia.

 

For international orders, complimentary shipping applies to the freight charge only. Any applicable duties and taxes remain payable and are calculated separately at checkout.

 

Complimentary international shipping is only available in the countries listed above.

Duties and Taxes

We ship international orders using Delivered Duty Paid (DDP) services wherever available. This means any applicable duties, taxes and VAT are calculated before you complete your purchase, so there should be no additional customs charges to pay on delivery.

 

European Union (EU)

Orders to the following countries are shipped DDP: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

  • VAT is included in the product price shown on site and adjusted according to the destination country.
  • Any applicable duties are calculated at checkout.
  • No additional duties or VAT should be payable on delivery.

 

Norway & Switzerland

  • Destination taxes are reflected in the price shown on site.
  • Applicable taxes are collected as part of the purchase.
  • Any applicable duties are calculated at checkout.
  • No additional customs charges should be payable on delivery.

 

United States & Canada

Orders are shipped DDP.

  • Applicable duties and taxes are calculated at checkout.
  • These remain payable even where the order qualifies for complimentary shipping.
  • No additional customs charges should be payable on delivery.

 

Singapore, Hong Kong, United Arab Emirates & Saudi Arabia

Orders are shipped DDP.

  • Applicable duties and taxes are calculated at checkout.
  • These remain payable even where the order qualifies for complimentary shipping.
  • No additional customs charges should be payable on delivery.

 

New Zealand

Orders are fulfilled from Australia using Australia Post International services.

  • Any applicable local taxes or charges will be shown at checkout where applicable.

 

Other International Destinations

Available services vary by country and may include Teleship Standard, DHL Economy Select and DHL Express Worldwide.

  • Where duties or taxes apply, these will be calculated and displayed at checkout where supported.
  • Some destinations may only have an Express service available and may not qualify for complimentary shipping.

 

Complimentary Shipping & Duties

  • Complimentary international shipping covers the freight charge only.
  • Any applicable duties, taxes or VAT remain payable by the customer and will be calculated separately at checkout.
  • In some international markets, Shopify may display duties and taxes within the shipping section of checkout even where the underlying freight charge is free.

 

If we’re unable to ship to your destination for any reason, your order will be cancelled and fully refunded.

Processing Times

UK and international orders are shipped from the UK, while Australian domestic orders are shipped from Australia.

Orders are generally processed within 1 business day and dispatched as follows:

  • Orders placed before 9AM on a business day are generally processed the same day.
  • Orders placed after 9AM on a business day are generally processed the following business day.
  • Orders placed after 9AM on a Friday are generally processed the following Monday.

 

Note: Public holidays, sales periods and other peak trading periods may delay processing or dispatch. The timings above are estimates only.

Tracking

Tracking information will be sent to you by email and/or text message, depending on the service used for your order.

Our team is unable to provide delivery updates beyond the information shown in the tracking link provided.

 

For orders shipped via Teleship, you can also contact their customer support team directly at cs@teleship.com for delivery-related enquiries.

Returns and Exchanges

Returns Policy

Returns must be requested within 30 days of delivery. Returns requested outside the 30-day period may be accepted at SHYU’s discretion.

 

Please note:

  • Products that have been tried on, worn, or are no longer in new condition and in their original packaging cannot be returned unless faulty. This is a hygiene requirement and there are no exceptions.
  • You are responsible for the cost of returning the item to us, including international return shipping where applicable.
  • We reserve the right to refuse a return, or deduct reasonable fees and expenses, where a returned product is received in a condition that does not comply with this returns policy.

Returns Process

United Kingdom

We offer printer-free returns for UK orders via Royal Mail.

For £3, you can arrange a return using the link below and follow the instructions provided to send your item back to us.

Please click here to initiate a return (UK only)

The £3 return-label charge will be deducted from your refund.

 

Australia

Please package your return securely and send it to:

SHYU Returns
240/15 Cochranes Road
Moorabbin VIC 3189
Australia

 

International

Please package your return securely and send it to:

SHYU Returns
16 Duchy Avenue
Bradford
BD9 5NE
United Kingdom

 

Return shipping costs are the responsibility of the customer and will not be included in your refund.

If returned items are not received in the condition required by our returns policy, they may not be refunded and may be returned to you.

Delivery Issues

Please check your tracking link for the latest delivery updates and follow any instructions provided by the carrier.

 

If a carrier is unable to deliver your order because of incorrect or incomplete delivery information provided at checkout, or because the parcel is not collected from a designated collection point, the order may be returned to us.

 

Once the returned parcel is received, we will contact you to arrange re-delivery.

Please note that any re-delivery costs will be the responsibility of the customer.

 

Alternatively, you may request a refund for the value of the returned items. Any original shipping charges, return shipping costs and a £5 administration fee will be deducted from the refund.

Exchanges

We are unable to offer direct exchanges on any items. If you would like to exchange an item, you can do so by following the returns process above and placing a new order after we issue a refund.

Cancellations and Amendments

Amending an Order

We are normally unable to amend orders after they have been placed as we generally dispatch orders as quickly as we can.

If you do need to make any changes to your order, including the items, quantities and delivery address, please contact us as soon as possible at info@shyusocks.com.

We cannot guarantee that we will be able to see and action your request before it is shipped.

Cancelling an Order

If you do wish to cancel an order you must contact us at info@shyusocks.com as soon as possible after the order is placed.

Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.