Shipping

Services

The service used will depend on the country from which your order is shipped. When you place your order, you will receive tracking information from one of the following service providers:

United Kingdom:
• Royal Mail Tracked 48 (2-4 business days)
• Royal Mail Tracked 24 (1-2 business days)

International:
• DHL Economy - Available to select European countries (2-4 business days)
• DHL Express Worldwide - (1-4 business days dependent on the country)

Australia & New Zealand:
• Australia Post (2-5 business days)
• Australia Post Express (1-2 business days)

NOTE: The above are estimates only and we are not responsible for carrier delays that are out of our control.

Complimentary Shipping

We are pleased to offer complimentary domestic and DHL Express shipping for all destinations for orders over a certain amount.

The list below shows the minimum order value for some of our most popular shipping destinations.

United Kingdom: £40
Australia: $100
United States: $120
Europe (Euro - excl. Cyprus & Malta): €80
Europe (Non-Euro - excl. Iceland): £70
United Arab Emirates: AED 600
Singapore: $220
New Zealand: $100
Canada: $150
Hong Kong: $1,400
Mexico: $2,400
Brazil: BRL 1,300
Cyprus & Malta: €125
Rest of the World: between £120-£180 dependent on the destination.

European complimentary delivery is via DHL Economy Select (2-4 days)

Duties and Taxes

From Thursday 19th June 2025, we are pleased to announce that all international shipments will be sent 'DDP' - meaning any taxes and duties are payable at checkout and no further costs will be incurred at the point of delivery.

Europe: All shipments are sent duty free and VAT is included in the items pricing. There may be a small processing fee for duty handling, but there will be no further costs.

Rest of the World: All shipments are sent DDP with any applicable local taxes, duties and handling fees shown on the checkout page and paid at point of purchase.

Customs policies vary by country; contact your local customs office for further information.

If we are unable to ship to your country for any reason, your order will be refunded in full.

Processing Times

UK and International orders are shipped from the UK, and Australia domestic and New Zealand orders are shipped from Australia.

Orders are generally processed within 1 business day and are shipped as below:

• Orders placed before 9AM on a business day are processed same day
• Orders placed after 9AM on a business day are processed following day
• Orders placed after 9AM on a Friday are processed the following Monday

NOTE: Public holidays and sales periods may delay dispatch or shipping, and the above times are estimates only.

Tracking

Tracking information will be sent to your via email and/or text message depending on the country from which your order is being shipped.

If your order is sent via DHL< you are able tomato delivery changes, including changing the address or delivery instructions, directly in your DHL account using the tracking information provided.

Our team cannot provide any delivery updates beyond what is shown on the tracking links you are sent.

Returns and Exchanges

Returns Policy

Domestic (UK and Australia) returns must be requested within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of SHYU.

Please note:

• Products that have been tried on, worn, or are no longer in ‘new’ condition in the original packaging cannot be returned unless faulty. This is a legal requirement for hygiene reasons and there are no exceptions to this.
• You are responsible for the cost of the return shipment.
• We reserve the right to refuse returns or to charge you fees and expenses if the returned product is received in a condition that is not in line with our returns policy.
• International sales are final and returns are not accepted.

Returns Process

To request a return, please firstly familiarise your self with the policy, and then contact us at info@shyusocks.com.

Shipping costs for returned items will not be included in your refund.

Delivery Issues

Please contact Royal Mail (UK), Australia Post (AU) or DHL (International) if you are experiencing delivery issues.

If the carrier is unable to deliver your item due to incorrect information provided (such as missing address details), or it is not collected from a post outlet, your order will be returned to us.

We will be in contact once we receive your return to arrange a re-delivery (please note: the re-delivery will be at the your expense).

On request, you may be refunded the value of your order excluding original and return shipping fees, as well as a £6 administration charge.

Exchanges

We are unable to offer direct exchanges on any items. If you would like to exchange an item, you can do so by following the returns process above and placing a new order after we issue a refund.

Cancellations and Amendments

Amending an Order

We are normally unable to amend orders after they have been placed as we generally dispatch orders as quickly as we can.

If you do need to make any changes to your order, including the items, quantities and delivery address, please contact us as soon as possible at info@shyusocks.com.

We cannot guarantee that we will be able to see and action your request before it is shipped.

Cancelling an Order

If you do wish to cancel an order you must contact us at info@shyusocks.com as soon as possible after the order is placed.

Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.