Shipping & Returns

We now offer delivery from both the UK and Australia!

DELIVERIES TO THE UNITED KINGDOM

UK Orders Including: England, Wales, Scotland, Northern Ireland, Channel Islands & Isle of Man.

 
We ship via Royal Mail and these times will be impacted during periods of strike action. Apologies for any inconvenience. 

DELIVERIES TO AUSTRALIA

Processing and dispatch time:

Orders placed before 12pm will be processed and dispatched the same working day (Mon-Fri). Orders placed after 12pm on Friday will be dispatched on the following Monday (unless it is a Public Holiday)

All orders are tracked and you will be notified when they are dispatched for delivery.

DELIVERIES TO THE REST OF THE WORLD 

***Please note that for deliveries outside of the UK/Australia, your order may be subject to additional import charges. These charges will be payable on delivery directly to your local customs agents/postal service***

The shipping times above are estimated and SHYU are not responsible for delays to delivery that are beyond the scope of our control.

If we are unable to ship to your country for any reason, your order will be refunded in full.

RETURNS

In the event that you are not satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you wish to return your parcel, please send it back to us at:

UK/Rest of World Orders

SHYU LTD RETURNS
16 Duchy Avenue
Heaton
Bradford
BD95NE
UNITED KINGDOM

Australia/New Zealand Orders

SHYU LTD RETURNS
205p 14-16 The Esplanade
St Kilda
Victoria
3186
AUSTRALIA

Please note:

• Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of SHYU
• Products that have been worn or are no longer in ‘new’ condition in the original packaging cannot be returned for hygiene reasons.
• You are responsible for the cost of the return shipment.
• We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

CANCELLING OR AMENDING YOUR ORDER

Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details we would advise contacting us at info@shyusocks.com, requesting cancellation of your order, and then placing a new order once our team have confirmed cancellation.

If you do wish to cancel an order you must contact us as soon as possible after the order is placed. Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests. If your order is not cancelled in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.

FAULTY GOODS

If you receive an item that is faulty, please contact us in the first instance to provide photos and as much information as possible. Please email info@shyusocks.com

RECEIVING A REFUND

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

If you have any questions about your delivery please email us at info@shyusocks.com and we’ll be more than happy to help in any way we can.