Shipping

Processing Times

Your order will be shipped from one of our two shipping hubs in the United Kingdom or Victoria, Australia.

Orders are generally processed within 1 business day and are shipped as below:

• Orders placed before 9AM on a business day are processed same day
• Orders placed after 9AM on a business day are processed following day
• Orders placed after 9AM on a Friday are processed the following Monday

NOTE: Public holidays and sales periods may delay dispatch or shipping, and the above times are estimates only.

Services

The service used will depend on the country from which your order is shipped. When you place your order, you will receive tracking information from one of the following service providers:

Domestic Shipping (United Kingdom):
• Royal Mail Tracked 48 (2-4 business days)
• Royal Mail Tracked 24 (1-2 business days)

International Shipping (from United Kingdom):
• Royal Mail Tracked & Signed (5-15 business days)

Domestic Shipping (Australia):
• Australia Post (2-7 business days)
• Australia Post Express (1-4 business days)

International Shipping (from Australia):
• Australia Post International (5-20 business days)

NOTE: The above are estimates only and we are not responsible for carrier delays that are out of our control.

Due to difficulties in clearing customs, we are currently unable to ship to Brazil.

Complimentary Shipping

We are pleased to offer complimentary domestic and international shipping for all destinations.

The minimum order value varies per country and is displayed once you have added an item to your online shopping cart.

The list below shows the minimum order value for some of our most popular shipping destinations.

United Kingdom: £40
Australia: $100
United States: $70
Singapore: $90
New Zealand: $100
Canada: $100
Europe (Euro): €70
Rest of the World: Confirmed at checkout.

Duties and Taxes

Orders shipped to destinations outside of the UK and Australia be subject to import taxes, customs duties and fees levied by the destination country. These charges are not set by, known by, or received by SHYU socks.

You are responsible for ensuring that your order can be lawfully imported to the destination country. When ordering from SHYU socks, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs policies vary by country; contact your local customs office for further information.

When customs clearance procedures are required, it may cause delays beyond advertised delivery estimates.

Please note that if customs charges are refused on delivery, the initial shipping charge and an administration fee of £6 will be deducted from any refund after the products have been returned to us by the courier.

If we are unable to ship to your country for any reason, your order will be refunded in full.

Tracking

Tracking information will be sent to your via email and/or text message depending on the country from which your order is being shipped.

You can also access this through your online account.

Returns and Exchanges

Returns Policy

Returns must be requested within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of SHYU.

Please note:

• Products that have been tried on, worn, or are no longer in ‘new’ condition in the original packaging cannot be returned unless faulty. This is a legal requirement for hygiene reasons and there are no exceptions to this.
• You are responsible for the cost of the return shipment.
• We reserve the right to refuse returns or to charge you fees and expenses if the returned product is received in a condition that is not in line with our returns policy.

Returns Process

To request a return, please first contact us at info@shyusocks.com.

Shipping costs for returned items will not be included in your refund.

Refused Deliveries

If your shipment is refused or not collected from a post outlet, your order will be returned to us.

We will be in contact once we receive your return to arrange a re-delivery (please note: the re-delivery will be at the buyer’s expense).

On request, you may be refunded the value of your order excluding original and return shipping fees, as well as a £6 administration charge.

Exchanges

We are unable to offer direct exchanges on any items. If you would like to exchange an item, you can do so by following the returns process above and placing a new order after we issue a refund.

Cancellations and Amendments

Amending an Order

We are normally unable to amend orders after they have been placed as we generally dispatch orders as quickly as we can.

If you do need to make any changes to your order, including the items, quantities and delivery address, please contact us as soon as possible at info@shyusocks.com.

We cannot guarantee that we will be able to see and action your request before it is shipped.

Cancelling an Order

If you do wish to cancel an order you must contact us as soon as possible after the order is placed.

Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.